SERVER SUPPORT PLANS
 
BRONZE $70
SILVER $80
GOLD $90
Unlimited Phone Support
X
X
X
Unlimited Remote Support
X
X
X
Microsoft Application Support
X
X
X
 
3rd Party Vendor Liaison Support
X
X
X
 
Server Availability Monitoring
X
X
X
 
Unlimited Onsite Support
-
X
X
 
Offsite Backup Service
-
X
X
 
Emergency After Hours Support
-
-
X
 
SERVER MAINTENANCE
      
Asset Management
X
X
X
Trouble Ticket Management
X
X
X
License Management
X
X
X
Drive Space Monitoring
X
X
X

Event Log Monitoring
X
X
X

Quarterly System Maintenance
-
X
X
 

Quarterly Partial Backup Restore
-
X
X
 

Quarterly Full Backup Restore
-
X
X
 

Quarterly Cleaning Of Physical System
-
-
X
 
SERVER SECURITY

Antivirus Software Management
X
X
X

Software Patch Management
X
X
X

User Account Administration
X
X
X

Security Administration
X
X
X

Network Resource Permission Administration
X
X
X
SERVER APPLICATIONS
            

Microsoft Exchange Administration

  
Add $30
Add $30
Add $30

Database Administration

  
Add $20
Add $20
Add $20

Tape Backup Administration

  
Add $20
Add $20
Add $20
Gold Key Technology Solutions.     220 South 2nd   Temple, TX 76501