| WORKSTATION SUPPORT PLANS | Basic - $40 | Standard - $50 | Premium - $60 |
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| Asset Management |  |
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| Trouble Ticket Management |  |
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| License Management | |
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| WORKSTATION MONITORING - 24x7x365 |
| Windows Event Logs | |
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| Hardware Changes And Errors | |
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| Workstation Utilization | |
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| WORKSTATION SUPPORT |
| Microsoft Application Support | |
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| 3rd Party Vendor Liaison Support | |
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| Printer Support | |
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| Unlimited Phone Support | |
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| Unlimited Remote Support | |
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| Unlimited Onsite Support | |
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| Unlimited Onsite Repair | - | |
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| Hand Held Support | - | |
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| Emergency After Hours Support (6pm - 7am M-F, Sat & Sun) | - | - | |
| WORKSTATION MAINTENANCE |
| Automated Spyware and Virus Scans | |
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| Weekly Automated Desktop Optimization | |
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| Physical Cleaning As Needed | |
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| WORKSTATION SECURITY |
| Antivirus Software Management | |
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| Software Patch Management | |
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| VPN Access Management | |
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| PROJECT PLANNING |
| Research Assistance | |
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| Purchasing Assistance | |
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| Assigned Technical Planning Liaison | |
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| Disaster Recovery Planning Assistance | - | |
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